Shipping policy
Shipping Policy
Last updated: 13 August 2026
This Shipping Policy applies to all orders placed with SIMGASM B.V. through our online store or otherwise agreed directly with SIMGASM.
This Shipping Policy should be read together with our General Terms and Conditions, which remain applicable to all purchases. In the event of any conflict between this Shipping Policy and our General Terms and Conditions, the General Terms and Conditions shall prevail.
1. Shipping Origin
Unless otherwise stated, orders are dispatched from our warehouse in the Netherlands:
SIMGASM B.V.
Lagemaat 13
3961 NJ Wijk bij Duurstede
The Netherlands
We ship SIMGASM products to customers in the Netherlands and internationally.
Certain third-party products offered through SIMGASM may be shipped directly by the relevant supplier or fulfilment partner. In such cases, the shipping origin, carrier and delivery time may differ from those applicable to products shipped directly by SIMGASM.
2. Order Processing
Orders for products that are in stock are generally prepared for dispatch as quickly as reasonably possible.
Our standard order processing takes place on business days, Monday through Friday, excluding Dutch public holidays.
Orders received before our applicable daily cut-off time may be processed on the same business day, depending on order volume and product availability. Processing on the same day does not guarantee dispatch on the same day.
Products requiring personalisation, customisation, configuration or additional preparation may require additional processing time. Personalised products may require approximately 3 additional business days before dispatch unless another lead time is stated on the relevant product page or communicated during the ordering process.
Processing time and shipping/transit time are separate. Any delivery estimate shown at checkout generally refers to the expected transportation time after the order has been prepared and handed over to the carrier, unless explicitly stated otherwise.
3. Shipping Methods and Carriers
SIMGASM works with professional parcel and freight carriers, including FedEx, as well as other logistics providers where appropriate.
The available shipping methods depend on factors including:
- the delivery country;
- the products ordered;
- shipment dimensions and weight;
- the number of packages required;
- available carrier services; and
- any applicable customs or import requirements.
Where possible, the available shipping options and associated shipping charges are calculated during checkout.
SIMGASM reserves the right to use a different carrier or service from the one initially anticipated where reasonably necessary, provided that this does not materially reduce the level of service purchased by the customer.
4. Shipping Costs
Shipping costs are calculated based on factors including the delivery destination, shipment weight, package dimensions and applicable carrier rates.
The applicable shipping charge will normally be displayed during checkout before the customer completes the order.
Because many SIMGASM products are large and/or heavy, shipping charges may differ significantly between products and destinations.
An order may consist of multiple packages. Unless otherwise indicated, the shipping price displayed at checkout covers the shipment of the complete order to the selected delivery address.
5. Multiple Packages
SIMGASM cockpits, seats, monitor stands and other larger products may be shipped in multiple boxes or packages.
These packages may:
- have separate tracking numbers;
- be processed separately by the carrier;
- arrive at different times or on different days; and
- be scanned at different carrier facilities during transit.
Receiving only part of a multi-package shipment does not necessarily mean that part of the order is missing.
Customers are advised to check all tracking numbers associated with their shipment before reporting missing packages.
6. Estimated Delivery Times
Any delivery dates or transit times displayed on our website, during checkout, in an order confirmation or otherwise communicated by SIMGASM are estimates unless expressly agreed otherwise in writing.
Actual delivery times may be affected by circumstances outside SIMGASM’s reasonable control, including:
- carrier delays;
- customs processing;
- border inspections;
- adverse weather;
- public holidays;
- strikes or industrial action;
- transportation disruptions;
- incorrect or incomplete delivery information;
- peak shipping periods; and
- force majeure events.
We will make reasonable efforts to dispatch orders within the communicated timeframe and to assist customers where a shipment experiences an unexpected delay.
Nothing in this section limits any mandatory statutory rights that a consumer may have regarding delivery periods.
7. Pre-Orders and Backorders
Products offered as a pre-order, backorder or otherwise not immediately available may have a future estimated dispatch or availability date.
Any date communicated for a pre-order or backordered product is an estimate based on the information reasonably available to SIMGASM at that time.
Production, inbound freight, customs clearance or other circumstances may affect the final availability date.
Where an order contains both in-stock and pre-order/backordered products, SIMGASM may:
- hold the order until all products are available; or
- ship available products separately.
Where appropriate, we may contact the customer regarding the preferred shipping arrangement.
Specific pre-order terms displayed on the relevant product page or agreed at the time of purchase form part of the agreement.
8. Personalised and Custom Products
Certain SIMGASM products can be personalised or customised, including products with custom colours, names, numbers, graphics, liveries or other customer-selected specifications.
Such products may require additional production or preparation time before dispatch.
The estimated processing or delivery time shown for a standard product therefore may not apply to a personalised or customised version of that product.
Customers are responsible for checking personalised information and selections before submitting the order.
Any specific rules regarding cancellation or returns of personalised or custom-made products are governed by our General Terms and Conditions and applicable law.
9. International Shipping
SIMGASM ships internationally to supported destinations.
International shipments may be subject to VAT, sales tax, customs duties, import duties, brokerage fees or other government charges depending on the destination.
Where SIMGASM offers delivery on a Delivered Duty Paid (DDP) basis, applicable import duties and/or taxes covered by the DDP service are calculated and collected as part of the purchase, and the customer should not normally be required to pay those covered charges again upon delivery.
Where a shipment is not offered on a DDP basis, import duties, local taxes, customs charges and other destination-country charges may be payable by the recipient.
The applicable treatment will be shown or communicated during checkout where reasonably possible.
Customers remain responsible for complying with applicable import laws and regulations in the destination country.
10. Customs Information
For international shipments, SIMGASM provides customs documentation based on the products ordered, their customs classification and the applicable declared value.
We cannot guarantee how quickly customs authorities will process a shipment.
Customs authorities may request additional information from either SIMGASM or the recipient. Customers agree to provide information reasonably required to complete customs clearance.
SIMGASM will not intentionally declare an incorrect product value or product classification for the purpose of avoiding duties, taxes or other legal obligations.
11. Tracking
Where tracking is available, customers will normally receive tracking information after their order has been handed over to the carrier.
Tracking information may take some time to become active after the shipping label has been generated or after the shipment has been collected.
For orders consisting of multiple packages, multiple tracking numbers may be provided.
Customers should monitor the tracking information and contact SIMGASM if the shipment appears to have stopped moving for an unreasonable period or if the carrier reports a delivery problem.
12. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
This includes, where applicable:
- recipient name;
- company name;
- street and house number;
- apartment/unit information;
- postal or ZIP code;
- city;
- country;
- telephone number; and
- email address.
If a customer notices an incorrect delivery address, the customer should contact SIMGASM as soon as possible.
We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfilment or has been transferred to the carrier.
Additional costs caused by an incorrect or incomplete address provided by the customer may be charged to the customer to the extent permitted by applicable law.
13. Failed Delivery and Unclaimed Shipments
Customers are responsible for reasonably cooperating with the carrier to receive their shipment.
Where delivery cannot be completed, the carrier may:
- attempt delivery again;
- deliver the shipment to a collection point;
- hold the shipment at a depot; or
- return the shipment to SIMGASM.
If a shipment is returned because the customer supplied incorrect delivery information, repeatedly failed to accept delivery, failed to collect the shipment or otherwise prevented delivery, SIMGASM may charge reasonable additional shipping or return costs to the extent permitted by applicable law.
This does not affect any mandatory consumer rights.
14. Damaged Shipments
Although we package our products carefully, transportation damage can occur.
Customers are requested to inspect packages upon delivery where reasonably possible.
If the packaging shows significant visible damage, we recommend documenting the condition of the shipment before opening it.
If a product has been damaged during transportation, please contact SIMGASM as soon as reasonably possible and provide:
- the order number;
- a description of the damage;
- photographs of the outer packaging;
- photographs of the shipping label;
- photographs of the internal packaging; and
- clear photographs of the damaged product or component.
Please retain the original packaging until the matter has been resolved, as the carrier may require it for investigation.
We will assess the damage and, where appropriate, arrange replacement parts, replacement products or another suitable solution in accordance with our General Terms and Conditions and applicable law.
Nothing in this section reduces the customer’s statutory rights in relation to damaged or non-conforming goods.
15. Lost Shipments
If tracking indicates that a shipment may be lost, please contact SIMGASM so that we can investigate the shipment with the carrier.
A shipment will not necessarily be considered lost solely because tracking information has not updated for a short period.
Where a carrier investigation confirms that a shipment has been lost, SIMGASM will provide an appropriate solution in accordance with our contractual obligations and applicable consumer law.
16. Delivery Confirmation
A shipment may be considered delivered when the carrier records successful delivery at the delivery address, to an authorised recipient, or to another delivery location selected or authorised by the customer, subject to applicable law.
If tracking indicates that an order has been delivered but the customer cannot locate it, the customer should first check the delivery location, household members, neighbours where appropriate, reception areas and any carrier delivery instructions.
If the shipment still cannot be located, please contact SIMGASM so that we can assist with a carrier investigation.
17. Split Shipments
SIMGASM may split an order into multiple shipments where reasonably necessary for logistical or availability reasons.
This may occur where:
- products are stored or fulfilled separately;
- one product becomes available before another;
- package size or weight restrictions require separate shipments; or
- separate shipping provides a more efficient or reliable delivery method.
Customers will not be charged additional shipping costs solely because SIMGASM elects to split an order after the shipping price has already been agreed, unless a different arrangement is agreed with the customer.
18. Risk and Consumer Rights
The transfer of risk relating to products is governed by our General Terms and Conditions and applicable law.
For consumers, nothing in this Shipping Policy is intended to transfer transportation risk to the consumer earlier than permitted under applicable consumer protection law.
The use of a carrier selected or arranged by SIMGASM does not reduce the statutory rights of consumers if goods are lost or damaged before delivery.
19. Returns
This Shipping Policy covers the delivery of products to customers.
Returns, withdrawal rights, return shipping costs, exclusions for personalised products and refund procedures are governed separately by our General Terms and Conditions and any applicable Returns Policy.
20. Changes to this Shipping Policy
SIMGASM may update this Shipping Policy from time to time, for example to reflect changes to carriers, fulfilment procedures, available shipping destinations or applicable regulations.
The version applicable to an order is generally the version in effect when the order is placed, unless mandatory law requires otherwise.
21. Contact
For questions regarding shipping, tracking, delivery or transportation damage, please contact:
SIMGASM B.V.
Lagemaat 13
3961 NJ Wijk bij Duurstede
The Netherlands
Email: hello@simgasm.com
Telephone: +31 6 30500006
SIMGASM® is a registered trademark of SIMGASM B.V.